Frequently Asked Questions

Delivery is free across the entire Coach Kin website if your basket total exceeds the free delivery threshold specified on the product page, with delivery to a collection point or to your home. Free delivery means your order will be delivered within 48 hours (approximate delivery time). 

Courier service for mainland France*	< €50	> €50
Chronopost Shop2Shop Direct collection point (24–72 hours)	€5.90	FREE
Mondial Relay (2–4 days)	€3.90	FREE
DPD Relais Pickup (usually 24–48 hours)	€4.90	€4.90
DPD Predict Home Delivery (usually 24–48 hours)	€5.90	FREE
So Colissimo Collection Point (48 hours)	€6.90	€6.90
So Colissimo Home Delivery (48 hours)	€7.90	€7.90
Chronopost 1pm (24 hours)	€11	€11

*Handling/packaging: €1 is automatically added to the delivery charge, even when delivery is free.

The bank uses a secure online payment protocol, 3D Secure, which helps to minimise the risk of fraud linked to identity theft.

We do not store your bank details; payment is processed on the bank’s platform, which uses a secure SSL-type payment system to ensure the confidentiality and security of the data transmitted.

The bank will credit your account with the relevant amount in the event of a refund.

Payments can be made by credit card, CB, Visa or Eurocard MasterCard.

Click on the symbol for your card type, then enter your card number, expiry date and the three-digit security code on the back of your card.

Payment by credit card is secure; you will be asked for a 3D Secure validation code, which may take different forms depending on your bank, such as a one-off code, your date of birth or a code sent to your mobile phone...

The payment will be debited once the order is confirmed.

Founded over 10 years ago, Coach Kin has created a website specialising in the online sale of sports injury prevention products, protective gear for training, orthoses for support and stabilisation, and aids for returning to sport or work. Our product range also includes comfort and wellbeing products, as well as a selection of pain-relieving items. Whether you play sport regularly or simply need to recover and regain ease of movement, our products are here to help you. If you suffer from back pain, our lumbar support belts will provide the support you need. If you’re looking for protection whilst practising your sport, our reinforced knee braces will shield you from knocks and impacts. Sports enthusiasts will also find ligament knee braces and elastic ankle supports to assist them during their training sessions. In your everyday life, our products offer relief and improve your posture. Whether it’s our insoles for pronated or supinated feet, our heel pads for heel spurs, our shock-absorbing insoles or our elastic ankle supports for tendonitis, we have what you need. For optimal relaxation and improved posture, discover our ergonomic pillows, seat cushions and backrests made from memory foam. They’ll help you relax and look after your body. At Coach Kin, we’re committed to offering you high-quality products, carefully selected to support you in your daily life and as you practise your favourite sport.