PROTECTION OF PERSONAL DATA

Dated 24 May 2018

Personal Data Protection Policy

When you browse our website, you may be required to provide us with personal data. We thank you for your trust and would like to inform you here about how we use your data and your rights. The “Website” refers to the URL www.coachkin.com, the content of which is published by and owned by Coach Kin, the data controller. Coach Kin attaches great importance to the protection and confidentiality of its users’ privacy and, in particular, their personal data. However, this regulation helps to increase internet users’ trust in digital services and grants them significant rights. Coach Kin applies the provisions of this regulation to all internet users, whether or not they are part of the European Economic Area (EEA). 

The data controller

The data controller for personal data is COACH KIN, a limited liability company incorporated under French law, registered with the Paris Trade and Companies Register (RCS) under number 484777859, with a share capital of five thousand euros. Our registered office, to which all enquiries may be sent by post, is situated at 9, rue Anatole de la Forge – 75017 Paris, France. You may also send your enquiries to us by email at contact@coachkin.com.

CNIL formalities

In accordance with the French Data Protection Act (‘Informatique et Libertés’), the processing of personal data has been declared to the CNIL (Commission Nationale de l’Informatique et des Libertés) under number 1905213.

The information collected is necessary for processing the Buyer’s request.

In accordance with the ‘Data Protection Act’ of 6 January 1978, the Buyer has the right to access, rectify and delete their personal data by writing to the registered office at 9, rue Anatole de la Forge - 75017 Paris, France or contact@coachkin.com. Unless the Buyer objects, their contact details may be used by Coach Kin for marketing purposes. If the Buyer does not wish this, they need only contact our customer service team.

Purposes of data collection and processing

The personal data collected on our website is used to process orders and manage the commercial relationship (deliveries, invoices, after-sales service).
We may also use your data for advertising purposes, either after obtaining your express consent or within the limits permitted by law. We may also use your data to fulfil our legal and/or regulatory obligations where applicable.

Coach Kin collects personal data on any User browsing, viewing or placing an order on our Website, in particular through the use of cookies in accordance with current legislation.

This data collection takes place when the User:
  • creates an account
  • subscribes to newsletters;
  • places an order or submits a returns request on the website;
  • adds products to their shopping basket; 
  • contacts our customer service team;
  • browses www.coachkin.com and views products;
  • writes a comment or review on an item or an order;
  • shares a review via a social media platform; 
  • completes an information form or questionnaire on our website.
The data collected is required for the following purposes:
  • Managing and monitoring commercial relations between Coach Kin and the customer (in particular, operations relating to orders, deliveries and returns, accounts, customer follow-up, etc.).
  • Sending newsletters (see the dedicated section ‘Sending our newsletter’);
  • Personalising the content of the Website and displaying targeted adverts, particularly on social media;
  • Sharing information with our business partners or operational subcontractors for the purpose of providing services (such as transport, etc.).
  • Compiling audience measurement statistics and marketing research
  • Preventing and combating fraud during the payment of orders

Recipients of personal data

The recipients of your personal data collected on our website are, first and foremost, ourselves, for the purpose of processing your orders and managing customer relations. Other recipients of your personal data may include, where applicable, our payment service providers or payment security providers, our delivery service providers, and our business partners. Where required by law, your consent will be sought or you will be given the option to opt out before any data is transferred.

Trusted Shops Buyer Protection:

If you choose to subscribe to buyer protection, your personal data will be transferred to Trusted Shops. You can find further details in Trusted Shops’ privacy policy. 

The Trusted Shops Trustbadge is displayed on this page to show our Trusted Shops trust mark and all reviews collected, and to offer buyers Trusted Shops products following an order. These measures serve to protect our overriding legitimate interests in the optimal marketing of our products, following a balancing of the various interests involved. The Trustbadge and the associated services are provided by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.

When you view the Trustbadge, the web server automatically records a ‘log file’ containing, for example, the name of the file requested, your IP address, the date and time of the visit, the volume of data transferred and the internet service provider from which the request originated (access data). This access data is not analysed; it is automatically overwritten no later than eight days after the end of your visit.

Further personal data is transmitted – to Trusted Shops only – if, following an order, you have opted to use Trusted Shops’ products or if you have already registered for this purpose. In this case, the contractual agreement between you and Trusted Shops applies.

Your Rights

Please note that the data subject whose personal data is being processed has the right to access, rectify and object to the processing of their personal data.
You may exercise these rights by contacting our customer service team by email via the contact form: https://www.coachkin.com/nous-contacter or by post to the address stated in our legal notice. You also have the option, via the “My Account” section, to delete the data from your customer account using the “Delete my account data” button, in accordance with the right to be forgotten as set out in Article 17 of the GDPR, to export your data in a manner that complies with Article 20 of the same regulation, enabling you to transfer your data before, for example, deleting your profile on the Website.  

The security of your data

Coach Kin takes the necessary steps to protect the personal data it processes. Your data is processed electronically and/or manually and, in all cases, in such a way as to ensure its security, protection and confidentiality are ensured in accordance with its level of sensitivity, through administrative, technical and physical measures to prevent unauthorised loss, theft, use, disclosure or alteration.

Cookies and data retention periods

Our website uses cookies, as do most websites. These are small text files stored on your hard drive.
The cookies used on our site enable us, in particular, to offer you the following services: saving your shopping basket and identifying your customer account, and tracking visits.
Cookies are intended to enable or facilitate your browsing experience and are necessary for the operation of our online shop.

Coach Kin retains data relating to customers or prospective customers (for example, a user who has created an account without having ordered any products on the website). The retention period begins from the date of the customer’s last interaction with the website: for example, the last order, the last login to the customer account, etc. Within a maximum period of thirty-six months, the data of the customer or prospective customer will be anonymised. You may also, pursuant to Article 7 of the GDPR, adjust your consent to the use of cookies. 

However, information required to establish proof of a right or a contract, or retained to comply with a legal obligation, may be archived in accordance with the legal provisions in force (accounting compliance, ongoing contracts, etc.).

Furthermore, we would like to inform you that the use of cookies – whether our own or third-party – which are not strictly necessary for the website to function, requires your express consent.
You can give your consent or object to the use of cookies by configuring your device settings accordingly. Please refer in particular to your browser’s user guide for this purpose.

Options regarding the use of cookies

At any time, there are several options available for managing cookies, as set out below.

The settings you may choose to apply may affect your browsing experience and the functioning of certain services that require the use of cookies. As such, we accept no liability for any consequences arising from the impaired functioning of our services resulting from the inability to store or access a cookie on your device. Here are some links to help you configure your web browser so that it collects as little information about you as possible and stores few or no cookies: 

Certain online tools or extensions offered by large organisations or associations will allow you to limit the cookies stored on your computer. 

For further information on cookies, you can visit the website of the French Data Protection Authority (CNIL), cnil.fr.

To whom might we transfer your personal data?

The data collected is intended for use by Coach Kin and its ecosystem. In particular, the data may be passed on to business partners, to our accountancy firm and, where applicable, to auditors in the context of legal or contractual audits, to credit institutions, to Trusted Shops, to our security provider, and to police authorities in response to court orders.

Your personal data is processed by Coach Kin and its data processors and partners for the purposes of contract management and the provision of the services you have requested or authorised. Your data may also be transferred to third-party service providers who supply services, support or advice to Coach Kin. Upon request, it may also be transferred to individuals and authorities whose right of access to personal data is recognised by law, regulations or provisions issued by authorities empowered by law. Coach Kin’s data processors and partners may be located outside the European Union. Where such a data processor or partner is located in a country that has not been recognised as providing an adequate level of protection, Coach Kin requires them to comply with its security and confidentiality requirements regarding your personal data and to process your data only for the purposes it has specified. Such data processors and partners will have previously signed the European Commission’s Standard Contractual Clauses. To date, Coach Kin does not process any data in countries where the level of security is not considered adequate by the European Commission. 

Subscribing to our newsletter

When creating an account or making a subsequent selection within their customer account, users with an account on the Coach Kin website may opt in to Coach Kin’s free newsletter, which keeps them informed of our company’s latest news. They are entirely free to subscribe or unsubscribe at any time and at their own discretion via their customer account.

Notwithstanding the above, and in accordance with Article L 34-5 of the French Post and Electronic Communications Code, Coach Kin may send commercial marketing communications by electronic means to a user who has not given their prior consent, provided that the user is already a Coach Kin customer, has not objected to receiving marketing communications when creating their account, and the marketing relates to products or services similar to those already provided by Coach Kin. They may unsubscribe at any time by clicking on the unsubscribe link provided in their customer account.

Commercial marketing by email

If you no longer wish to receive marketing communications by email, you may let us know at any time using one of the following methods:

  • click on the unsubscribe link in each email
  • send an email via the contact form: https://www.coachkin.com/nous-contacter 

Please note that we do not store your bank details.

Changes to this privacy policy

This Privacy Policy may be subject to change, in particular due to changes in legislation and regulations.



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