Verified purchases onlyA review can only be left after an order.
All ratings publishedPositive or negative, a review is never sorted by its rating.
We replyThe shop can publish a reply under each review.
How are reviews collected and published?
After each delivered order, the customer receives an e-mail invitation (about 8 days after shipping) with a personal link valid 60 days; the review can also be left from the customer account. Only customers who actually ordered can review.
Reviews are published automatically as soon as they are submitted, whatever the rating. Only a review whose text contains a link, contact details or inappropriate language waits for a check by our team (usually within 2 working days). A review is only refused or removed if it contains personal data, a link, insults, health claims or content unrelated to the order — never because of its rating.
The shop never edits the text of a review. Reviews are shown from the most recent by default and can be sorted or filtered by rating. The shop may publish a reply under a review.
No consideration is given in exchange for a review. Reviews previously collected through our former review provider are shown with the mention “Source: Avis TS”.
Authors can edit their review for 30 days (the mention “Edited” is then shown). They can withdraw it at any time from their personal link or their account. Anyone can report a review with the “Report” link shown under it.